While Marahau Water Taxis Ltd. (trading as Marahau Water Taxis and Abel Tasman AquaTaxi) will take every care and precaution possible, we accept no responsibility for any loss or damage to customer’s personal effects. We reserve the right to cancel or alter the services and products described on our websites or in other promotional literature without prior notice. Marahau Water Taxis Ltd. reserves the right to alter trip times and prices during the season.
We understand that travel plans vary due to illness, accident and people simply changing their minds. In turn, we ask our clients to understand that we may have turned away a number of keen people for those reserved places. We will also have incurred expense in processing the enquiry and bookings. Finally, we have learned to respect the sea and the New Zealand weather, and not to take unnecessary risks. If Marahau Water Taxis Ltd. cancels a service due to bad weather we will give a full refund. If a customer cancels 12 hours or less before departure no refund will be given. If a customer cancels between 12 and 24 hours before departure a 50% refund will be given. If a customer cancels 24 hours or more before departure a full refund will be given. For any cancellation for a trip including accommodation the customer shall forfeit the cost of the accommodation when these costs cannot be recouped by Marahau Water Taxis Ltd. from the Department of Conservation or other accommodation providers. If Marahau Water Taxis Ltd. cancels a sailing due to bad weather but provides alternative transport, such as a bus service, no refund is due. To confirm your reservation, full payment or voucher detail must be received in advance of departure. Please note that payment from credit cards will be processed on booking.
We advise all clients to consider arranging appropriate travel insurance that covers Adventure Tourism. Under all circumstances, the client is solely responsible for their personal equipment.